Quality Control Circles aim to give workers more responsibility.

Quality Control Circles aim to give workers more responsibility.

• A. Increase management control
• B. Reduce worker involvement
• C. Try to give workers more responsibility
• D. Centralize decision making

Answer: (C)

Quality Control Circles are built on worker participation and empowerment. They bring small groups of workers together to study quality problems, analyze root causes, propose improvements, and implement changes right in their own work areas. The goal is to share responsibility for quality outcomes and give workers more authority to act on improvements, with support from management. This bottom-up, collaborative approach stands in contrast to increasing management control, reducing worker involvement, or centralizing decisions, all of which would weaken the participative nature of QCCs.

Quality Control Circles are built on worker participation and empowerment. They bring small groups of workers together to study quality problems, analyze root causes, propose improvements, and implement changes right in their own work areas. The goal is to share responsibility for quality outcomes and give workers more authority to act on improvements, with support from management. This bottom-up, collaborative approach stands in contrast to increasing management control, reducing worker involvement, or centralizing decisions, all of which would weaken the participative nature of QCCs.